← All work
- AI Agent
- In-house
SpikeAI
Our agent framework for support and sales automation.
- Client
- Innospikes (in-house)
- Year
- 2026
- Duration
- Ongoing
- Services
- AI Agents, AI Integration
- 70%
- Tickets auto-resolved
- 24/7
- Coverage
Challenge
Clients kept asking for the same thing: support and sales agents that work inside their existing tools, not a separate chatbot.
Approach
SpikeAI is our internal framework for building those agents. It handles tool connections, memory, evaluation and human handoff, so every client project starts from a tested base.
Results
- 70% of support tickets resolved without a human
- 24/7 coverage across channels
- New agents deployed in weeks
Stack
- Python
- LangGraph
- Claude
- PostgreSQL
- Redis
Next project
Needhealthcare